Last updated: 3 June 2025

This Privacy Policy describes how RIO Services collects, uses, and protects your personal information when you use our website and services.

Information We Collect

Personal Information

When you book our services or contact us, we may collect:

Name and contact information (email, phone number)
Address where services will be provided
Payment information (processed securely through Stripe)
Service preferences and special requirements

Usage Information

We automatically collect certain information when you visit our website:

IP address and browser information
Pages visited and usage patterns
Device information and screen resolution
Referral sources and search terms

How We Use Your Information

We use your personal information to:

Provide and deliver our cleaning services
Process payments and manage bookings
Communicate with you about your service requests
Send booking confirmations and reminders
Improve our services and website functionality
Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only:

With our staff members assigned to your booking
With payment processors (Stripe) to process transactions
When required by law or to protect our rights
With your explicit consent

Data Security

We implement appropriate security measures to protect your personal information:

SSL encryption for data transmission
Secure payment processing through Stripe
Regular security updates and monitoring
Limited access to personal information
Secure data storage and backup procedures

Your Rights (GDPR)

Under GDPR, you have the right to:

Access your personal data
Correct inaccurate personal data
Delete your personal data
Restrict processing of your personal data
Data portability
Object to processing

To exercise these rights, please contact us using the information provided below.

Cookies

Our website uses cookies to enhance your experience:

Essential cookies: Required for website functionality
Analytics cookies: Help us understand how visitors use our site
Preference cookies: Remember your choices and settings

You can control cookies through your browser settings, but disabling cookies may affect website functionality.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

RIO Services

Cork, Ireland

Email: info@rioservices.ie

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically for any changes.